Apple service and warranty
Monday, April 28th, 2008Been a bit slow with the posts, it’s partly because I have been quite busy with my startups, traveling, and my MacBook Pro is being serviced by Apple (or their partners).
Since this fall I have been a happy Apple user, and now it was time for a check-up, it have been behaving oddly for a few months, but I was just too busy to not have a my laptop. Apple had it for 10 days, and they are not yet done with it, which is really bad (that are “hoping” to have it to me before the end of this week!!!).
I think the Apple service in Europe might not be as good at it has to be to be feasible for typical business users. I am not upset that I need to service it, every manufacturer of a portable PC’s have these issues (some more, like a friends Dell had to be repaired 5 times the first 3 weeks), some less (IBM/Lenovo Thinkpads have served me well in the past), but speedy service is essential, and in using Thinkpads since 1996 until last fall service has always been swift everywhere in the world.
So although happy with my Mac, if Apple won’t improve warranty service response times, this is a major drawback for going for a Mac for business use.